At Hayes School, when it comes to doing a good job of customer service, all teachers must learn how to interact with the students and their parents. In this case, the teacher has several tools at his or her disposal: electronic devices, voice, email, text messaging, a telephone, email, texts, and the works. In order to make sure that all of these sources work in concert, teachers must have all of the best practices in place, to make sure that the students are satisfied with the class, and are able to get everything that they need, no matter what the problem may be.
Of course, being able to communicate with all of your students is just the first step for having good customer service. It also means getting all of the facts out there, before any problem arises. Students expect to know the answers to their questions, to make sure that the teachers know what they’re talking about.
For example, many teachers do not turn in homework assignments to students before the due date. That could mean that the assignment is incomplete. Teachers should be sure that the students are aware of the deadline, so that they know to come back to the class and finish the assignment, as soon as possible.
Many students also need to turn in their home study and textbook materials. Not turning these in will cause them to be late for tests and assignments. The same thing goes for class note cards. When teachers know that the students are turning in all of their materials, they can start marking those out, and making sure that they are all accounted for.
For those teachers who are working with younger students, the most important thing to remember is to always make sure that the students are happy. When a student gets upset, the teacher may have a difficult time getting them to come to class. That means that the teacher must make sure that the students feel like they can reach the teacher if they have a question.
Once students have access to the internet, they can ask questions about anything. This means that the teachers need to be able to check in, and be available to answer any questions, in the case that they become relevant. In order to have a good communication with the students, a teacher has to make sure that they know where to go if they need to talk about something.
A good way to do this is to set up a community chat room. Teachers can use this place to actually do research about any topic that they’re studying. They can come to the chat room and ask any questions they may have, without having to worry about whether they’ll be stuck on the computer for an hour or two, or if the other students are going to start arguing with them.
Students are not always aware of these things, but teachers can help them make sure that they know. Using all of the best practices from teachers around the country is the best way to start having great customer service. Once the students realize how much the teachers appreciate them, they will start to give their best, to make sure that the teachers are happy, too.
